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NO SMOKING ALLOWED IN ROOMS: We do not allow smoking inside our guest rooms or building. Guests found to have been smoking inside our facilities will incur a minimum cleaning charge of $350. No exceptions.
LATE ARRIVALS: Please note we are a small boutique hotel with limited staffing. While we want to be accommodating to all travelers, we simply cannot accept reservation requests or calls made after 8 p.m. Guests who expect to arrive late should notify us at the time of placing your reservation, and late-arrival instructions will be provided.
PAYMENT REQUIRED AT TIME OF RESERVATION: Payment in full for your entire stay is due at the time your reservation is made. We reserve the right to begin payment transactions by credit or debit card within 24 hours of your stay. Again, as we are a small boutique hotel we cannot extend credit or allow post-stay payment for travelers unless they have a history with us or are on a corporate account. We appreciate your understanding on this. Please note, we DO NOT accept cash payments.
CANCELLATION/NO-SHOW POLICY: Once a reservation is confirmed, please notify us by calling (256) 668-0181 or (256) 356-9912 of any cancellation or modification of the booking at least 1 day (24 hours) of the planned stay. Cancellations made less than 24 hours of the intended stay are subject to a minimum $50 cancellation fee per day (depending upon the planned length of stay) deducted from any refund. If a cancellation is made after check-in time, no refund is allowed.
SERVICE ANIMALS AND PET POLICY: Hotel Red Bay will accommodate guests with service animals under ADA guidelines. A limited number of rooms are available for guests with pets; please inquire in advance about room availability. A fee of $10 per pet per day is charged for guests whose pets will stay with them in their room. We require pets to have their own bedding as it has been our experience, unfortunately, to have damage occur to our bedding and furniture from pets sleeping on beds and in chairs. Guests whose pets damage bedding, furniture, carpeting, baseboards, blinds or other fixtures within our hotel will incur additional charges to cover the full cost of repair and/or replacement of the items damaged.
Anyone placing a reservation with Hotel Red Bay is acknowledging receipt, understanding and acceptance of these policies.